77vip Privacy Policy

77vip ("we," "us," or "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the 77vip online casino platform, available at 77vip.live (the "Platform"). This Privacy Policy sets out in clear and transparent terms how we collect, use, store, share, and protect your personal information, and what rights you have in relation to that information.

This policy applies to all users of the Platform, including registered players, visitors who browse the site without registering, and any other individuals whose personal data we process in connection with the operation of 77vip. It covers all personal data collected through the website, any associated mobile applications, customer support channels, and any other touchpoints through which you interact with 77vip.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, we also observe internationally recognized data protection principles.

This policy should be read together with the 77vip Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 77vip.

For the purposes of the Philippine Data Privacy Act of 2012, 77vip acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes through the Platform. As PIC, 77vip determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

77vip has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions, concerns, or requests relating to your personal data, you may contact the DPO using the contact details provided in Section 14 of this policy.

77vip collects personal information from you in several ways — directly when you provide it to us, automatically when you use the Platform, and occasionally from third-party sources. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulatory obligation (for example, collecting information about problem gambling history in connection with self-exclusion requests).

77vip uses the personal data we collect for the following specific purposes. We will only use your data in ways that are compatible with the purpose for which it was originally collected, unless we have obtained your separate consent or are required to do so by law.

• Account Management: To create, maintain, and manage your 77vip player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Service Delivery: To provide you with access to all games, promotions, bonuses, and features available on the 77vip Platform, and to personalize your gaming experience based on your preferences and activity.
• Transaction Processing: To process deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, or Metrobank), and to maintain accurate financial records of all transactions on your account.
• Identity Verification and KYC: To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering (AML) requirements, including the Anti-Money Laundering Act (AMLA) and its amendments.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, to enforce self-exclusion requests and deposit limits, and to provide you with responsible gaming tools and resources.
• Customer Support: To respond to your inquiries, complaints, and support requests, and to maintain records of our communications with you for quality assurance and dispute resolution purposes.
• Legal and Regulatory Compliance: To comply with our obligations under Philippine law, including reporting requirements to PAGCOR, the AMLC, the NPC, and other relevant regulatory authorities.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about 77vip — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, security, and user experience of the 77vip Platform.

Under the Philippine Data Privacy Act of 2012, 77vip is required to have a lawful basis for processing your personal data. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and 77vip — specifically, the Terms & Conditions you agreed to upon registration. This covers account management, transaction processing, and service delivery.
• Legal Obligation: Processing is necessary for 77vip to comply with its legal and regulatory obligations under Philippine law, including KYC/AML requirements, PAGCOR licensing conditions, and NPC data protection obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests of 77vip, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided that these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — particularly the sending of marketing communications and the use of non-essential cookies — we rely on your freely given, specific, informed, and unambiguous consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

77vip does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your personal information with the following categories of recipients where necessary and lawful:

• Payment Processors: We share financial data with payment service providers (including GCash, PayMaya, and partner banks) solely for the purpose of processing your deposits and withdrawals. These providers are contractually bound to handle your data securely and in accordance with applicable law.
• Identity Verification Providers: We may use third-party KYC and identity verification services to assist with age verification and document authentication. These providers process your data only on our instructions and are subject to strict confidentiality obligations.
• Regulatory Authorities: We are required by law to share certain information with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies upon lawful request or as required by our operating license.
• Law Enforcement: We may disclose your personal data to law enforcement agencies, courts, or other public authorities where required by law, court order, or where we believe disclosure is necessary to protect the rights, property, or safety of 77vip, our players, or the public.
• Technology and Infrastructure Providers: We work with trusted technology partners who provide hosting, cloud storage, analytics, and customer support infrastructure. These partners act as Personal Information Processors (PIPs) under the DPA and are bound by data processing agreements that require them to protect your data.
• Responsible Gaming Organizations: In cases where a player has requested self-exclusion or where we have identified serious problem gambling behavior, we may share relevant information with PAGCOR's responsible gaming program or other recognized support organizations, as permitted by law.

77vip uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform effectively, remember your preferences, and analyze how the site is used. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

We use the following categories of cookies on the 77vip Platform:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be switched off. They are set in response to actions you take, such as logging in, setting your language preference, or filling in forms. Without these cookies, the Platform cannot operate correctly.
• Performance and Analytics Cookies: These cookies collect anonymous information about how visitors use the Platform — for example, which pages are visited most often and whether users encounter error messages. This data helps us improve the Platform's performance and user experience.
• Functional Cookies: These cookies allow the Platform to remember choices you make (such as your preferred language or display settings) and provide enhanced, personalized features. They may be set by 77vip or by third-party providers whose services we use.
• Targeting and Marketing Cookies: These cookies are used to deliver promotional content that is relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of marketing campaigns. These cookies are only set with your consent.

You can manage your cookie preferences at any time through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the Platform and prevent you from accessing certain features.

77vip retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 77vip, plus a minimum of five (5) years after account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and its implementing rules.
• KYC and Verification Documents: Identity verification documents are retained for the duration of your account plus five (5) years after closure, or longer if required by a regulatory investigation or legal proceeding.
• Customer Support Records: Communications with our support team are retained for three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Marketing Data: If you have consented to receive marketing communications, your contact details and marketing preferences are retained until you withdraw your consent or request deletion, whichever comes first.
• Technical and Usage Data: Anonymized analytics data may be retained indefinitely for platform improvement purposes. Non-anonymized technical data (such as IP logs) is retained for a maximum of twelve (12) months.

When your personal data is no longer required, 77vip will securely delete or anonymize it in accordance with our internal data disposal procedures.

77vip takes the security of your personal data seriously and has implemented a comprehensive set of technical and organizational measures to protect your information against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the 77vip Platform is encrypted using Transport Layer Security (TLS) protocol. Sensitive data stored on our servers — including financial information and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to 77vip employees and authorized third-party processors who have a legitimate need to access it in the course of their duties. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: 77vip supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: Our Platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scans conducted by qualified security professionals.
• Incident Response: 77vip maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals within the timeframes required by the Data Privacy Act.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 77vip. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 14.

The 77vip Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gambling. 77vip does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data from our systems, close the associated account, and return any deposits made to the original payment method. We may also report the matter to the relevant Philippine authorities where required by law.

If you are a parent or guardian and believe that your child has registered on the 77vip Platform, please contact us immediately at the email address provided in Section 14. We will investigate and take appropriate action as quickly as possible.

In the course of operating the 77vip Platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where our technology infrastructure providers or game content suppliers are based. 77vip takes all necessary steps to ensure that any cross-border transfer of personal data is carried out in compliance with the Philippine Data Privacy Act of 2012 and the relevant NPC issuances on cross-border data flows.

Specifically, before transferring your personal data to a recipient in another country, 77vip will ensure that one of the following safeguards is in place:

• The recipient country has been assessed as providing an adequate level of data protection by the National Privacy Commission.
• The transfer is governed by a data processing agreement or standard contractual clauses that impose data protection obligations on the recipient equivalent to those required under Philippine law.
• The transfer is necessary for the performance of a contract between you and 77vip (for example, processing a payment through an international payment network).

77vip reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will notify you by posting the updated policy on this page with a revised "Last Updated" date, and — where the changes are significant — by sending a notification to your registered email address or displaying a prominent notice on the Platform.

We encourage you to review this Privacy Policy periodically to stay informed about how 77vip is protecting your personal data. Your continued use of the Platform after any changes to this policy have been posted constitutes your acceptance of the updated terms.

If you do not agree with any changes to this Privacy Policy, you should discontinue use of the Platform and may request the closure of your account by contacting our customer support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77vip handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and in accordance with the requirements of the Philippine Data Privacy Act.

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 directly on the 77vip Platform

When submitting a privacy-related request, please include your registered account username, a clear description of your request or concern, and any relevant supporting information. We will acknowledge your request within 72 hours and aim to provide a full response within 15 business days, or within the timeframe prescribed by the NPC for the specific type of request.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act. Information about how to file a complaint with the NPC is available on the NPC's official website.